Return & Refund Policy

1. Return Eligibility

Products may be eligible for return under the following conditions:

• Damaged or defective product received.
• Wrong product delivered.
• Product significantly different from description.
• Return request submitted within eligible period.

2. Return Request Process

Customers must contact our support team with complete order details and supporting proof such as images or videos.

• Order ID is mandatory.
• Product images/videos may be required.
• Approval depends on verification process.

3. Refund Process

Once the return request is approved and verified, refunds will be initiated to the original payment method.

Refund processing may take up to 14 business days depending on banks and payment providers.

4. Cancellation Policy

Orders may be cancelled before shipment confirmation.

• Orders already shipped may not be cancelled.
• Refund eligibility depends on order status.

5. Non-Returnable Items

The following situations/items may not qualify for returns or refunds:

• Used or damaged items after delivery.
• Products without original packaging.
• Customized or special order items.
• Digital or promotional products.

6. Shipping Charges

Shipping charges may not be refundable unless the issue occurred due to seller or delivery partner errors.

7. Payment Security

ALLJOYMALL uses trusted payment gateways including Razorpay for secure payment processing.

We do not store complete payment card information on our servers.

8. Fraud Prevention

ALLJOYMALL reserves the right to reject fraudulent, suspicious, or abusive return and refund requests after proper verification.

9. Policy Updates

ALLJOYMALL may update this Return & Refund Policy periodically without prior notice.

Updated versions will always be published on this page.